Frequently Asked Questions
xbaji FAQ — Answers to all your questions, right here
From opening an account to depositing via bKash, claiming a bonus, or placing a cricket bet — you'll find detailed answers to everything on this page.
xbaji is a trusted online betting and casino platform in Bangladesh. Whether you are a new player or a regular member, questions naturally come up. On this FAQ page we have organised the most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find your question here, contact our 24/7 live chat support in English.
Account and Registration
To open an account at xbaji, you need an active mobile number and a valid email address. You can sign up easily by filling in the registration form with your name, mobile number, and a password of your choice. Membership is completely free and the whole process takes just a few minutes. Only one account per device is allowed.
xbaji is for individuals aged 21 and above only. Age is verified during the registration process and accounts belonging to minors are cancelled immediately. Parents are urged to use parental controls to prevent their children from accessing this platform.
No, only one account per person is allowed at xbaji. Opening multiple accounts is a direct violation of xbaji's terms and conditions. Doing so may result in both accounts being permanently closed and any accumulated balance being forfeited.
Click the "Forgot your password?" option on the login page and enter your registered mobile number or email. An OTP will be sent to you — use it to create a new password. If you have any trouble, contact our 24/7 live chat support.
Identity verification is important for a secure experience at xbaji. Identity information may be requested when making large withdrawals. It ensures the security of your account and reduces the risk of fraud. Completing verification on time makes future transactions smoother.
Deposits and Withdrawals
Deposits to xbaji via bKash are generally instant — in most cases the balance is added to your account within a few seconds to 2 minutes. There may be a slight delay during periods of network congestion. The minimum deposit amount is ৳300.
Yes, xbaji accepts deposits via several mobile banking methods including Nagad, Rocket, and Upay. Bank transfers from Dutch-Bangla, BRAC, Islami, and Sonali Bank, among others, are also accepted. The minimum deposit is ৳300 for all methods.
xbaji typically processes withdrawals within 5 to 30 minutes, which is among the fastest of online gaming platforms in Bangladesh. The minimum withdrawal amount is ৳500. Bank transfers may take slightly longer during late-night hours or on bank holidays.
xbaji does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may deduct their own transaction charges — that is subject to the respective service's own policy. Always check the charge details from your mBanking app.
If a withdrawal has been pending for more than 30 minutes, contact our 24/7 live chat directly. Provide the support team with the transaction reference number and amount. In most cases the issue is resolved within a few minutes.
Games and Rules
At xbaji you can place various types of bets on BPL matches: match winner, toss winner, top run scorer, series winner, and more. Bets can be placed in pre-match markets before the match starts or in in-play markets while the match is live. Always review the current odds carefully before placing a bet.
xbaji offers hundreds of slot games from top providers including PG Soft, Pragmatic Play, JILI, and others. Many titles popular in Bangladesh are available here, including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. New games are added regularly.
RTP (Return to Player) is a statistic showing what percentage of wagers a game theoretically returns to players over the long term — it is not a guarantee of the outcome of any individual spin. Volatility refers to the frequency and size of wins: high-volatility games pay out less frequently but in larger amounts, while low-volatility games pay out smaller amounts more often.
Yes, xbaji is fully mobile-optimized. It can be played conveniently from the browser on both Android and iOS devices. Slots, live casino, fishing games, and sports betting can all be enjoyed on a smartphone with the full experience. A stable internet connection is all you need.
xbaji is a safe and reliable platform. All games on the platform run on certified Random Number Generator (RNG) technology from reputable providers, making every outcome completely unbiased. In addition, all data is protected with SSL encryption.
Aviator by Spribe is a crash game where a plane flies while a multiplier increases. You place a bet and if you cash out before the plane crashes, you win according to that multiplier. The key strategy is deciding when to cash out. There is also the option to see other players' bets in the live lobby.
Bonuses and Promotions
New members receive a 150% welcome bonus on their first deposit up to a maximum of ৳5,000. For example: if you deposit ৳2,000, you receive an additional ৳3,000 in bonus, bringing your total balance to ৳5,000. The wagering requirement on the bonus is 15 times.
A wagering requirement means you must bet a specified amount before you can withdraw bonus funds. A 15x requirement means that if you receive ৳1,000 in bonus, you must place a total of ৳15,000 in bets before withdrawing. This applies across all games, though some games may contribute at different rates.
The xbaji VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. You can move up through the tiers through regular play and deposits. Cashback ranges from up to 0.2% per week at Bronze up to 1.2% at Diamond. Higher tiers come with additional exclusive benefits and faster support.
Yes, xbaji offers various reload bonuses, weekly cashback, and special promo offers for regular members. Special sports betting promotions are also available during IPL, BPL, or T20 seasons. Check the promotions page regularly or ask on live chat to stay updated on the latest offers.
In general, bonus funds can be used on slots, fishing games, and most casino games. The wagering contribution of bonuses may differ for some live table games or specific games. Always check the terms and conditions of a specific bonus on the promotions page or ask support.
Security and Responsible Gaming
xbaji is a safe and reliable platform. All data transfers are secured with SSL (Secure Socket Layer) encryption. Personal information is always stored in accordance with the privacy policy and is not shared with third parties.
xbaji believes in responsible gaming. If you feel it is becoming difficult to control your gaming, use our responsible gaming tools — set deposit limits, take a break, or request a temporary self-exclusion. Let the support team know and they are always ready to help.
To self-exclude, contact our 24/7 live chat support and request that your account be suspended temporarily or permanently. This is actioned immediately. No promotional messages will be sent during the self-exclusion period.
The xbaji support team is available 24 hours a day, 7 days a week via live chat in English. You can also contact us by email: [email protected]. Live chat is the fastest way to get a response.
Change your password immediately and notify our support team via live chat. They can temporarily lock your account and investigate the suspicious activity. Enable two-factor authentication going forward to keep your account secure.
Still have questions?
Contact support in English — we are available on 24/7 live chat and always ready to help you.
Get Support Directly
The xbaji support team is ready to assist you in English 7 days a week, 24 hours a day. For anything related to your account, payments, games, or bonuses — feel free to come to live chat anytime.
- Live chat support in English
- Email: [email protected]
- Fast response guaranteed
- Priority support for payment issues
Live Chat
The fastest way to get a response. Start a chat from any page on the website.
Available around the clock
Email Support
For detailed issues, email us at: [email protected] — you'll get a quick response.
24/7 Monitoring
Security
SSL encryption and fair play guaranteed. Your data is always protected.
Responsible Gaming
Visit our Responsible Gaming page to set limits and self-exclude.