xbaji Privacy Policy — Your Information Is Safe With Us
This policy describes in detail how your personal information is collected, stored, and protected on the xbaji platform.
xbaji is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains in detail what types of information xbaji collects, how that information is used, who it may be shared with, and what steps we take to protect your information.
This policy applies to our website xbaji.cam. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
1 Information We Collect
We may collect the following types of information in order to operate the xbaji platform:
1.1 Registration and Identity Information
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address
- National ID card or passport number (for age and identity verification)
- User-selected username and password (stored in encrypted form)
1.2 Financial Information
- Details of deposit and withdrawal transactions
- bKash, Nagad, Rocket, Upay, or bank account information (for verification purposes only)
- Win/loss history and betting records
1.3 Technical and Device Information
- IP address and geographic location
- Browser type, operating system, and device details
- Session duration, page visit history, and click data
- Information obtained from cookies and similar tracking technologies
1.4 Communication and Support Information
- Records of live chat messages and email communications
- Details of complaints and requests
- Feedback obtained from surveys and responses
2 How We Collect Information
xbaji collects information in the following ways:
2.1 Direct Provision of Information
You provide information directly when you create an account on our platform, fill out forms, carry out transactions, or contact our support team.
2.2 Automatic Data Collection
When you visit our website, certain technical information is collected automatically through cookies, web beacons, and log files.
2.3 Third-Party Sources
Some information may be collected from trusted third-party services to verify identity, prevent fraud, and ensure responsible gaming.
3 Purpose of Using Your Information
xbaji uses your information for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining your account
- Processing deposits, withdrawals, and transactions
- Operating betting, casino, and other gaming services
- Providing bonuses and promotional offers
3.2 Security and Compliance
- Age verification and identity confirmation
- Preventing fraud, money laundering, and illegal activity
- Complying with responsible gaming policies
- Following applicable laws and regulations
3.3 Customer Support and Communication
- Resolving your questions and complaints
- Sending important account and transaction notifications
- Informing you of relevant offers and updates (based on your consent)
3.4 Platform Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Conducting research to develop new services and features
4 Sharing and Disclosure of Information
xbaji never sells your personal information to third parties. However, information may be shared in limited circumstances in the following situations:
4.1 Service Provider Partners
We use trusted third-party services for payment processing, technical infrastructure, identity verification, and customer support. These partners receive only the information necessary to perform their specific services and are bound by strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed in response to a court order, government regulation, or a lawful request from a law enforcement authority. In such cases, we provide only the information legally required.
4.3 Fraud Prevention
If suspicious transactions or evidence of fraud is found, information may be provided to the relevant financial institution or authority for notification purposes.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset transfer, your information may be transferred. We will notify you in advance of any such change.
5 Data Security Measures
xbaji takes industry-standard technical and organizational measures to protect your personal and financial information:
5.1 Encryption Technology
SSL/TLS encryption is used on the website and application, keeping all information transmitted between your browser and our servers secure. Passwords and sensitive data are stored using strong hashing algorithms.
5.2 Access Control
Only authorized staff can access your information, and every access is logged. A strict role-based permission system ensures that no one can access information beyond what their role requires.
5.3 Regular Security Assessments
Our systems undergo regular security audits and testing. Any potential vulnerabilities are addressed as soon as they are identified.
5.4 Data Minimization Policy
We collect only the information genuinely needed to provide our services. Unnecessary or excessive information is not collected.
6 Data Retention Period
xbaji retains your information only for as long as necessary. The following policy is followed:
- For active accounts, information is retained throughout the entire period the account is active.
- After an account is closed, certain information may need to be retained for a specified period due to legal and regulatory obligations.
- Information collected for marketing and communication purposes is deleted after you withdraw your consent.
- Technical logs and analytics data are generally kept for a limited period.
Records of financial transactions may be retained for a longer period to meet legal requirements.
7 Your Rights and Controls
As a user of xbaji, you have the following rights over your own information:
7.1 Right to Access Information
You may request to know what information we hold about you. We will provide details of that information within a reasonable time.
7.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request a correction. Most information can be updated directly from your account settings.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal or regulatory requirements.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive our promotional emails or messages, you may withdraw your consent at any time. However, it may not be possible to stop important account and transaction notifications.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.
8 Cookie Policy
xbaji uses cookies for the website to function properly. Cookies are small text files stored in your browser that help improve your experience.
8.1 Essential Cookies
These cookies are necessary for the basic functionality of the site — such as maintaining login sessions, security verification, and processing financial transactions. They cannot be disabled.
8.2 Functional Cookies
Cookies used to remember your preferences and settings, such as language selection or display preferences. You may disable these, but you will need to re-enter your settings each time.
8.3 Analytical Cookies
These collect information to analyze and improve how the site is used. This information is used in aggregate and anonymous form.
9 Privacy of Minors
xbaji is a platform operated for persons aged 21 and above only. We do not knowingly collect personal information from any minor.
Age verification is required at the time of account registration. If we learn that a user is below the required age limit, that account will be closed immediately and the related information will be deleted.
If you believe a minor has created an account on our platform, please notify our support team immediately.
10 Policy Changes
xbaji may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
- For minor changes: the updated date on this page will be changed.
- For significant changes: a notification will be sent to your registered email.
- For major changes: when you log in to the platform, you will be given the opportunity to read and consent to the new policy.
Continued use of the platform after any changes will be considered your consent to the new privacy policy.
Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, please contact our support team.
Live Chat Support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week via live chat.